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The World of Ariane Jewellery
Frequently Asked Questions
Will my jewellery lose its shine?
The durability of the finish depends on the material and care. Avoid perfume, cleaning products and prolonged friction. Clean gently and store dry.
Can I wear my jewellery in water?
Check the materials and care instructions for your chosen piece. Remove jewellery before swimming or using chemicals, and gently dry it if it becomes wet.
When will my personalised jewellery arrive?
Non-personalised pieces are prepared within 24–48 hours, excluding weekends and public holidays. Personalised pieces need an additional 4–8 business days. UK delivery normally takes 3–5 business days after dispatch.
How do I personalise my jewellery?
Open the product page and choose from the available options, such as a name, initial, birthstone, finish or size. Check spelling and selections before adding to your bag.
Which sizes and lengths are available?
Sizes and adjustability vary by piece. See the product options and ring size guide, which compares UK, US and EU sizes. Email support@arianejewelry.com if you need help.
Is it suitable for sensitive skin?
Check the material information for each piece. If you have a known metal allergy, contact us before ordering so we can help with available material details.
What does the 2-year guarantee cover?
Our 2-year quality guarantee covers qualifying manufacturing and finish faults under normal use. Contact support@arianejewelry.com with your order number and a photo. See our Quality Guarantee page for the full terms. Your statutory rights remain unaffected.
Can I add another charm later?
Compatibility depends on the chain and charm. Send our support team the name of your piece before ordering an extra charm.
Can I give personalised jewellery as a gift?
Yes. Depending on the piece, choose a name, initial or birthstone. Allow time for personalisation and check the size and spelling before ordering.